Five years inside a 135-year-old company. Built the intelligence layer that didn’t exist. Then rebuilt everything on top of it.
135 years of brand authority. 10,000+ SKUs. No connected operating system underneath any of it.
Customer data siloed by channel. A 30-year-old monolithic ERP running every critical function. Six-day fulfillment. Digital at 10% of revenue. Every decision made on instinct and spreadsheets.
The mandate: unify the data, modernize the core, automate the supply chain, build real digital capability — without ever taking the operation offline.
Each pillar solved a distinct business problem. The real value came from building them as an interconnected platform.
A designer discovers fabric on Instagram, browses on the website, requests a sample through a showroom, then places a wholesale order by phone. Each touchpoint lived in a different system.
In luxury, where relationships are everything, not knowing your customer across channels isn’t a technology gap — it’s a blindness problem.
+15% conversion · +30% repeat purchases · Full customer visibility
The 30-year-old monolithic ERP handled everything — but every function was welded together. We re-architected the entire ERP into an event-driven platform while the business ran fully live.
A monolithic ERP is like a building where every room shares the same walls. Event-driven architecture builds with modular units — each independent.
30-year ERP replaced live · 3× capacity · 95% reliability
With 25,000 active SKUs, the supply chain was the single largest lever for revenue, margin, and customer trust. We automated the full lifecycle with AI-driven orchestration.
6→1 day fulfillment · $12M+ working capital unlocked · +20% DIFOT
We designed a predictive routing system analyzing browsing, purchases, sample requests, and showroom visits. Associates walked into meetings already knowing what the designer wanted.
The customer should never feel “personalized to” by a machine. Creating that effortlessness requires enormous intelligence working silently.
ML-driven demand routing · Predictive personalization across every channel
We unified fragmented multi-brand systems into a single digital foundation and executed growth across ecommerce, mobile, digital sampling, social, email, and programmatic.
10% → 50% digital revenue · 5× growth, zero headcount added
We built a closed-loop system connecting sample requests to purchasing behavior — then made it predictive: positioning samples in the right showrooms before requests came in.
The product that drives the most revenue is the one you give away for free.
Sample-to-sale conversion · Predictive positioning · Accelerated revenue cycle
We redesigned core operations around AI-driven execution — intelligent automation across fulfillment, forecasting, inventory positioning, and financial workflows.
AI-orchestrated operations · Eliminated manual bottlenecks · Operating leverage at scale
“Not a technology transformation. A business transformation that used technology as its instrument.”
Platform rebuilt across brands, channels, and markets
AI-orchestrated across 25,000 SKUs
10% to 50% of revenue, zero headcount
Supply chain, digital, and ops combined
Unlocked via AI inventory intelligence
Centralized IAM and continuous monitoring
After live legacy ERP replacement
Engineering from zero plus supply chain ops